The company is a Dallas-area flooring dealer and installer that has served residential and light commercial customers across the DFW metroplex since the early 2000s. Big D Flooring operates in the regional contractor space, competing with both big-box installed services and high-end design showrooms. After helping clients evaluate quotes from Big D against multiple competitors over the past several years, here is the honest review covering product range, pricing, installation quality, and who should consider working with them.
Who They Are and What They Do
The company operates as a full-service flooring dealer with showroom-based sales and in-house installation crews. They carry hardwood, engineered wood, luxury vinyl plank, laminate, tile, and carpet from major manufacturers including Shaw, Mohawk, Mannington, Karastan, Daltile, and several specialty hardwood brands.
Service coverage spans the entire DFW metroplex, including Plano, Frisco, McKinney, Allen, Richardson, Garland, Arlington, Fort Worth, and surrounding suburbs. Their crew base includes both employees and long-term contracted installers, depending on project type and volume.
Product Categories Carried
- Hardwood: Shaw Epic Plus, Anderson Tuftex, Mannington, Hallmark
- Engineered wood: Mirage, Mullican, Bruce, Hartco
- LVP: COREtec, Shaw Floorte Pro, Karndean Designflooring
- Laminate: Quick-Step, Mohawk RevWood, Pergo
- Tile: Daltile, Marazzi, Florida Tile, plus several porcelain importers
- Carpet: Karastan, Mohawk, Stainmaster, Shaw Anso
The selection emphasizes mid-range and premium products. Buyers chasing the absolute lowest unit price typically find better deals at Floor and Decor or Lumber Liquidators instead.
Pros That Stand Out
Free in-home measurement and quotes are standard. The estimator brings a curated sample box and can pull comparable products at multiple price points during the visit. This eliminates the back-and-forth that plagues showroom-only shopping.
Lead times are competitive at 2 to 5 weeks for in-stock products, which beats most regional dealers during peak season. Special orders for designer collections run 6 to 14 weeks depending on the manufacturer.
The installation team handles complex projects including stair runs, herringbone and chevron patterns, and mixed material transitions that big-box installers often refuse or botch. Decade-plus experienced crew leads make the difference here.
Cons and Real Limitations
Pricing on materials runs about 8 to 15 percent above what you would pay at Floor and Decor for equivalent products. The premium covers showroom, design support, and warranty coverage.
Customer reviews are mixed online, with some legitimate complaints about scheduling delays during high-volume periods. Like most regional dealers, communication during installation can be inconsistent depending on which project manager you draw.
The DFW market is crowded with flooring companies, so getting comparison quotes is essential. Pricing varies by 10 to 30 percent across reputable competitors for identical product specs.
Real Pricing Examples
Typical 2025-2026 pricing examples for projects through this dealer in the DFW market:
- 1,200 sq ft engineered hardwood install: $14,400 to $24,000
- 1,500 sq ft LVP install: $7,500 to $12,000
- 2,000 sq ft mid-grade carpet with 8 lb pad: $11,000 to $16,000
- 300 sq ft kitchen porcelain tile: $7,500 to $11,500
- Whole-house refresh, 2,800 sq ft mixed: $42,000 to $68,000
Always insist on a written, itemized quote with brand, model, color, square footage, and waste factor. Get at least three quotes before signing, since DFW pricing varies significantly across reputable dealers.
Installation Process
The standard process runs: phone or website request, in-home measurement and consultation, written quote, deposit (typically 50 percent), product order, scheduling call, install crew arrival, and final walkthrough. Total elapsed time from contract to completion is typically 3 to 8 weeks for in-stock products.
Installation crews arrive between 7 and 8 AM with the project manager available by phone throughout the day. A typical 1,500 square foot LVP install runs 2 to 3 days. Hardwood installs need 4 to 7 days for acclimation, install, and any site-finishing work.
Customer Service Performance
Online reviews on Google, Yelp, and BBB land in the average to slightly above average range for the regional flooring dealer category. The most common complaints involve scheduling slips during busy seasons and occasional issues with in-house communication between sales and install teams.
Positive reviews consistently highlight installation craftsmanship, the quality of the in-home consultation, and willingness to address punch-list items after final walkthrough. Response times on warranty claims average 5 to 14 days based on customer reports.
How Big D Compares to DFW Competitors
Versus Floors For Living and Carpet One franchises in the DFW area: Big D pricing and quality land in the same general range. Selection and showroom experience varies by individual location more than by brand.
Versus Lowe’s and Home Depot installed services: Material costs at box stores run 5 to 12 percent lower. Installation quality through subcontractors is hit-or-miss. Big D delivers more consistent installation craftsmanship at the higher price point.
Versus Empire Today (national chain): Big D delivers significantly better installation quality with experienced crews. Empire’s high-pressure sales model and rotating subcontractor base produce uneven results across the same metro area.
Who Should Choose This Dealer
This dealer fits DFW homeowners who want a full-service experience with in-home design help, value installation quality over the absolute lowest material cost, and prefer dealing with a single point of contact rather than juggling separate sales and install vendors. Custom projects with complex layouts especially benefit from the experienced crews.
Budget-driven shoppers, anyone planning DIY install, and homeowners outside the DFW service area should look elsewhere. Get multiple quotes before committing to Big D Flooring, since DFW pricing competition is fierce and savings of 10 to 20 percent are often available with comparable quality.
Frequently Asked Questions
Does the company offer financing?
Yes, typically through Synchrony Home Design or similar promotional financing programs. Common offers include 12 to 18 month deferred-interest plans on qualifying purchases above $1,500. Standard credit approval and back-interest terms apply.
Will they install flooring I purchased elsewhere?
Generally no. Like most regional dealers, they install only products sourced through their supply chain. This protects the workmanship warranty and prevents disputes over defective materials from outside vendors.
How long is the installation warranty?
Standard workmanship warranties run 1 to 5 years depending on product category, with some product lines carrying longer terms. Manufacturer warranties on the products themselves run separately, typically 10 to 25 years.
Do they handle commercial projects?
Yes, including offices, retail spaces, restaurants, and medical facilities. Commercial projects typically run from a few thousand square feet up to roughly 25,000 square feet. Larger industrial installations are referred to specialty contractors with appropriate equipment.
Prefer to explore on your own?
See how new flooring looks in your actual room in seconds — free, no signup.
Try the free Floor Studio →
