Floor City Locations: Complete Guide for Homeowners

Searching for a Floor City storefront close to home turns up a surprising answer. Floor City locations aren’t traditional brick-and-mortar showrooms scattered across every major metro the way Floor and Decor or LL Flooring operate. Floor City runs primarily as an online flooring retailer with a single distribution model, which changes how you should shop for materials and what to expect when the freight truck rolls up.

The Floor City Business Model

Floor City operates from a centralized distribution facility and ships nationwide via LTL freight carriers. The company maintains relationships with manufacturers including Mannington, Mohawk, Shaw, COREtec, Karndean, and Mannington Adura. Without retail overhead, prices on luxury vinyl plank and engineered hardwood typically run 8 to 15 percent below big-box pricing for the same SKUs.

That model works well for homeowners who already know what they want. It’s less useful for shoppers who need to touch ten samples in person before committing to a 1,200-square-foot order.

How to Use Floor City Without a Local Showroom

The company ships free samples on request through its product pages. Order three to five before you commit — colors photograph differently on monitors, and texture is impossible to judge from images. Allow five to seven business days for samples to arrive via USPS or UPS Ground.

• Request samples in pairs (the leading candidate plus the safety pick)
• Tape samples to the floor for 48 hours before final selection
• View samples in morning, midday, and evening light
• Check samples against your wall paint and cabinet finishes

Once you confirm a selection, the full freight order ships within three to five business days from the distribution facility. Delivery windows typically run seven to fourteen business days curb-to-curb depending on destination.

Comparing Floor City to Floor and Decor

Floor and Decor operates 240-plus warehouse-style showrooms in 36 states as of 2026. Walking into a Floor and Decor lets you see 50 to 100 LVP options on the wall, pick up samples instantly, and load product into a contractor’s pickup the same day. Pricing on Floor and Decor’s house brands (Aquaguard, NuCore) often beats Floor City, but premium brands like COREtec Pro Plus and Mannington Adura Max generally cost less through Floor City.

For LL Flooring (formerly Lumber Liquidators), which operates 430 stores, the comparison is similar. LL Flooring shines on solid and engineered hardwood from its private-label Bellawood line and Bruce-branded products. Floor City competes on imported premium SPC.

What Floor City Carries

The product mix leans heavily into luxury vinyl plank, with substantial offerings in engineered hardwood, laminate, and commercial-grade tile. Specific brands to expect:

• COREtec Pro Plus and COREtec Plus Enhanced: $3.50 to $5.50 per sq ft for 7-inch wide planks
• Mannington Adura Max APEX and Adura Rigid: $4 to $6 per sq ft, lifetime residential warranty
• Karndean Korlok and Van Gogh: $4.50 to $7 per sq ft, attached underlayment
• Shaw Floorte Pro and Floorte Premio: $3 to $5 per sq ft, 12 to 20 mil wear layer
• Mohawk SolidTech and RevWood: $2.50 to $4 per sq ft for laminate

Shipping, Freight, and Receiving

Flooring orders above 80 pounds ship LTL freight on pallets. The carrier (XPO, R+L, Estes) calls 24 hours before delivery to schedule a window. Liftgate service costs $75 to $150 extra and is mandatory if you don’t have a forklift or loading dock. Inside delivery (carrier brings the pallet into your garage) runs $150 to $300 and is usually worth the cost.

Inspect every box before signing the bill of lading. Damaged corners, water-stained boxes, or crushed cartons must be noted on the BOL or the freight claim becomes impossible to resolve. Floor City handles claims directly when damage is documented at delivery.

Returns and Restocking

Unopened flooring within 30 days returns for refund minus 20 to 25 percent restocking and the cost of return freight. Opened or partial cartons cannot be returned. Order roughly 8 to 10 percent overage for cuts and waste, plus an extra carton for future repairs.

Cut samples and discontinued items are typically marked final sale. Read the product page carefully — clearance products often save 30 to 50 percent but carry no return option.

When Floor City Makes Sense

The model fits homeowners doing remodels in metros with limited flooring retail (rural Midwest, mountain West, parts of New England), DIYers comfortable measuring and ordering without showroom hand-holding, and shoppers who’ve already settled on a specific brand and SKU from local research. The savings on premium brands often cover the freight cost and then some.

The model doesn’t fit shoppers who need to see materials in person before deciding, projects with tight timelines (less than two weeks), or anyone who wants installation included. Floor City sells material only — installation is on the homeowner or a separately hired contractor at $2.50 to $5 per square foot.

Alternatives If You Need a Physical Showroom

Search ShawFloors.com, Mannington.com, and Mohawkflooring.com for authorized dealer locators if a particular brand sits in your sights. Local independent flooring dealers carry the same premium brands Floor City sells and often match online pricing if you ask. Build a relationship with a small dealer once and you have a resource for the next decade of household flooring projects.

The growing trend toward online flooring sales also means the floor city locations question matters less every year. Direct manufacturer shipping, virtual room visualizers, and free sample programs have made it routine to order entire houses worth of flooring sight unseen.

Verifying Authenticity When Buying Online

Counterfeit luxury vinyl plank floods the online marketplace under inflated brand names. Confirm any premium brand purchase by checking the SKU against the manufacturer’s verified dealer list. COREtec maintains a dealer locator on USFloors.com. Mannington and Shaw publish authorized dealer searches on their corporate sites.

Genuine product includes manufacturer documentation in the carton — warranty card, installation instructions, and a batch number that the manufacturer can verify. Boxes that arrive without paperwork or with photocopied warranty cards are typically gray-market product that voids warranty coverage on installation defects.

Why Wear Layer Matters More Than Brand

For luxury vinyl plank in particular, the wear layer thickness in mils determines durability far more than the manufacturer name. A 20-mil COREtec, Mannington, or Shaw product will outlast a 12-mil version from the same brand by roughly twice the years in a busy household. Look for 20-mil or higher for kitchens, entryways, and homes with large dogs. Twelve to sixteen mil works fine in bedrooms and lightly used spaces. Wear layer is printed on every carton and on most product pages — never buy without confirming the number.