Andersens has been selling carpet and hard flooring in Australia since 1955 and now runs over 80 franchise stores across the country. If you are researching Andersens Flooring from the United States, the name sometimes confuses buyers because the US market has its own Andersen-branded window company. This guide covers the Australian flooring retailer, its product lines, pricing, and how it stacks up against competitors for carpet, hybrid, laminate, and timber options.
Company Background
Andersens was founded by a single family in Queensland and grew through franchising rather than corporate expansion. Each store is independently owned, which means service quality and pricing vary significantly between locations. Some franchisees go deep into custom rugs and imported timber; others focus on volume carpet sales for new builds.
The company operates under the “One Stop Flooring Shop” marketing banner, carrying carpet, rugs, hybrid flooring, laminate, engineered timber, and vinyl planks. Products come from both house brands and external suppliers like Godfrey Hirst, Feltex, and Quick-Step.
Product Categories
The lineup covers most residential flooring needs:
- Carpet: Wool, wool blends, solution-dyed nylon, and polyester in loop pile, cut pile, and twist constructions
- Hybrid flooring: SPC (stone polymer core) waterproof planks in 6 to 8 mm thickness
- Laminate: AC4 and AC5 rated planks from Godfrey Hirst and Quick-Step
- Engineered timber: European oak and Australian hardwood veneers over plywood cores
- Luxury vinyl: Click and glue-down LVT in wood and stone looks
- Rugs: Custom sizing from broadloom carpet remnants
The hybrid range is the strongest sales category nationally, driven by its waterproof rating and competitive pricing against LVP.
Pricing Ranges
Expect to pay AUD $30 to $60 per square meter for mid-grade synthetic carpet, AUD $60 to $120 for wool or wool blend, and AUD $40 to $80 for hybrid flooring. Engineered timber runs AUD $80 to $180 per square meter depending on species and veneer thickness.
Installation typically adds AUD $25 to $45 per square meter for carpet and AUD $35 to $55 for hybrid and laminate. Underlay, removal of old flooring, and subfloor leveling are charged separately.
Pros Customers Report
Franchise owners with deep local knowledge tend to deliver good sales experiences. Common positive feedback includes:
- In-home measure and quote at no charge
- Samples sent home for review
- Reasonable lead times on stock items (1 to 2 weeks for install)
- Warranty handling through the franchise rather than bouncing to manufacturers
- Strong carpet range, especially for Australian wool
Several customer reviews highlight the value of dealing with a local franchise owner who stands behind installation quality after the sale.
Cons to Consider
The franchise model also creates inconsistency. Complaints center on:
- Wide service quality variation between stores
- Pressure to commit during in-home quotes
- Premium pricing compared with direct-to-consumer online retailers
- House-brand products that can be hard to cross-reference for specs
- Some installers subcontracted rather than in-house employees
Always get written quotes from two other retailers — Carpet Court, Choices Flooring, or a big-box like Bunnings — before signing with Andersens to benchmark pricing.
Warranty Coverage
Warranties depend on the product. House-brand carpet typically carries a 7 to 10 year residential wear warranty; premium wool runs 15 to 20 years. Hybrid flooring is usually 15 to 25 years residential with a lifetime structural warranty from the manufacturer.
Installation carries a separate workmanship warranty from the franchise, typically 12 to 24 months. Read the fine print — damage from dragging furniture, pet claws, and direct sunlight exposure is almost always excluded.
How Andersens Compares
Compared with Carpet Court and Choices Flooring (the two other major franchise retailers in Australia), Andersens sits in the middle for pricing and product range. Carpet Court is generally stronger on carpet selection; Choices has a slightly wider hybrid range.
Against big-box options like Bunnings, Andersens delivers better service, measure, and install packages but at a 15 to 30% higher total cost. Online retailers like Floorsland beat everyone on price but leave install logistics entirely to the buyer.
Who Should Buy
Andersens suits homeowners who want a one-stop process with measure, supply, and install handled by the same company. It is a strong fit for busy buyers who prefer service over chasing the lowest price. If your franchise has good local reviews (check Google with location), the experience is often worth the price premium.
Budget-focused buyers with DIY confidence should compare prices against online suppliers and consider hiring an independent installer, which can save 20 to 40% on total project cost.
Tips for Getting the Best Deal
Ask for end-of-roll clearance carpet, which runs 30 to 50% below standard pricing if the remnant suits your project size. Request installation scheduled for slow periods (February, March, or post-winter) when franchises are more likely to discount. Always ask what underlay is included — cheap foam underlay undercuts the performance of even a premium carpet.
Pay a deposit by credit card for chargeback protection, and never pay the final balance until the job is complete and you have walked every room with the installer to flag issues.
The Final Call
Andersens is a legitimate mid-market flooring retailer with national coverage in Australia and enough product depth to handle most residential projects. Quality hinges on the individual franchise. Shop your local store, get competitive quotes, and the retailer delivers reasonable value for the service level.
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